Microsoft’s Surface tablet is reportedly to suffer some problems via its early users: one of the edges splits to expose a wire just days after they starting using it.
Touch Cover, the clip-on keyboard that enables you to use your Surface as either a tablet or laptop, users have reported keyboard have begun to split and expose internal wires. Surface owners have taken their complain Microsoft’s Surface Forums and have already started making waves in just two weeks.
The incident first reported in the Guardian notes how several users in the US and the UK were impacted with the split in touch covers, thereby ruling out instances of device problems occurring in a specific batch.
Microsoft did not respond to a request from The Guardian for information about how many reports there had been of the problem. The company has been offering customers replacement Touch Covers, but it is unknown whether the replacements will suffer from the same peeling problems.
The cover costs around $80, while there is no extra fee charged for swapping faulty covers at present, the Guardian has pointed out.
A Microsoft representative told CNET “Microsoft makes every effort to ensure our customers receive a high quality product. We are in active contact with our Customer Support operations and are aware of a small number of instances of material separation. Customers can contact Microsoft Customer Support if they have any questions.”